32Red Hit With £2m Fine For Failure To Protect Problem Gambler

June 20, 2018

Written by:

Online casino brand 32Red has been hit with a £2m penalty by regulators for failing to protect a single problem gambler on the site between November 2014 and April 2017.

In total, an investigation by the Gambling Commission identified 22 incidents that should have indicated to the casino that the customer was a problem gambler.

Richard Watson, the commission’s executive director explained “Instead of checking on the welfare of a customer displaying problem gambling behaviour, 32Red encouraged the customer to gamble more – this is the exact opposite of what they are supposed to be doing.

“Operators must take action when they spot signs of problem gambling and should be carefully reviewing all the customers they are having a high level of contact with.”

The customer should have been investigated by 32Red back in August 2016, but instead, only had their activities checked in January 2017, when a win of more than £1m was immediately gambled again.


In total, the customer is said to have deposited a total of £758,000 without undergoing any money laundering or social responsibility checks.

The penalty, therefore, was issued as a result of the company failing to fulfil its legal responsibilities towards the customer.

The £2m penalty includes £709,046 divestment of the financial gain, a £1.3m payment to be used on the National Responsible Gambling Strategy, intended to tackle problem gambling, and £15,000 towards the cost of the investigation.

When questioned about the source of the customers’ funds, the Gambling Commission spokesman said: “The source of the customer’s wealth was not known to 32Red because they failed to fulfil their anti-money laundering obligations. We cannot comment on any other proceedings that may be active.”

The 32Red penalty comes a matter of months after 888.com were hit with a record fine of £7.8m for failing to protect customers.

If you are looking for the safest online casinos around, check out our top ten best casinos table to find a trustworthy casino worth your time and money.

Disclaimer: Online gambling is illegal in some jurisdictions. It is your responsibility to check your local regulations before gambling online. Only players over 18 years old can register at online casinos. Playing online casinos, slots or bingo should remain a form of entertainment.

© 2021 CasinoCircle.co.uk All Rights Reserved.